City departments need a complete top to bottom review.
Because I am not a politician, if I am elected I will spend all of my time on the management of the city. I will not be constantly posturing for photo ops/media or trying to set myself up to run for governor.
It will be all serious work, all the time.
So what exactly are the steps I will take to accomplish better city services?
- Extensive analyzation.
- Develop a plan of action for each department.
- Relentless follow up and oversight.
This will be a two-fold process:
- Each manager will give a presentation about what they do, where the problems are, and what they want to do to fix them. I want every level to be involved in their own turnaround. I will listen and let them tell me what they need to be successful.
- To solve problems leaders cannot just be told about them, but also need to personally set eyes on them. You cannot just sit in your fancy office and demand better; you must get your hands dirty and experience it firsthand. I will go department by department to find the inefficiencies and to see how things can improve. I will spend time doing everything from processing permits to collecting garbage.
This plan of action will have three parts: (1) Define the role of the department, (2) Identify changes needed to be made, and (3) Have a written statement of values/standards for service.
These plans would include but not be limited to:
- Bring in new leadership where needed. Reasons for making a change would include either ineffectiveness, corruption, or a reluctance to change.
- Provide necessary tools and positive culture to promote efficiency and good service. Bad tools and poor environment kill morale and bad morale leads to bad service (I have had specific conversations about this with city employees who want to do better but are prevented from doing so by poor leadership).
- Set goals then reorganize and inspire to meet those goals.
No more excuses, only solutions.
The mayor’s job is to not just set the standard but to provide on-going oversight to ensure compliance with both that standard and the law. That is exactly what I will do.
Through this process we will keep things that are working and change course when they are not. We will promote based on merit instead of seniority and reward good work.
While the politicians see being mayor as another rung on a ladder to climb up to the next position, I see city government as a fruit tree. Every part of the tree (every department) exists to serve the fruit (residents). If the roots, trunk, branches, and leaves are all working together towards the goal of serving the fruit then the fruit can grow to its full potential. That is the culture I will promote in City Hall and accept nothing less, no matter what it costs me personally.